A page to do complaints against Gotogate, the worst travel company in the world. Search, compare and book your next trip with us! Owing to our many years as online travel agents and the ease of our search engine, finding and booking affordable trips now takes no time at all. Read 1 more review about Gotogate Only the latest review will count in the company's TrustScore Judith Devlieger 2 reviews. you can send them email but they will just reply copy paste random answer and ask to contact Airline even though Airline has already refunded your money to Gotogate. The policy says a cancellation fee of USD $55 will apply. before flight. GB. My friend read the policy from Qantas and convinced the attendant that I could have the voucher. called them more than 10 times and I got no help or answers or my money back. P.S. They made up a random cancellation and admin fees and refunded only $200 from our $400 ticket when the airline had clearly provided a full refund. Gotogate have the wost service ever Gotogate have the wost service ever. They took my money in October 2020 and have yet to refund me. As of now im searching for an Attorney so I can start the suing process, They don't deserve even one star, bad experience ever, Worst customer service,i called minimum 10 times waiting 1h each time,always to repeat my story,they sended me always to speak with the Airlane what they are saying the Agency is fully responsible for my ticket,each person from customer service is telling me his own idea what to do,without to understand my story and to admit they fault,I asked to do complaints and they are saying different ideas how to solve my issue and always I believe them.They asked the refund from Airlane when i did open ticket,and even the refund is not given to me because I cancelled my flight.I DIDN’T cancel i made open ticket,and now i need to accept i lost 130£?even is the last company in the world i will don’t use. No tickets! Ultimately offered to provide a voucher to replace my flight, but it would be subject to a 30 Euro administration fee. 9 - Travel Vouchers. SCOPE OF SERVICE. A truly horrible experience. I like many booked a flight with them via Flybe. The internet is full of scam site and it is important that you must read the review first before working on any site. 6 reviews of Gotogate "This website is a scam. I've sent emails and tried to call them with zero luck. there is no office. I spoke to GotoGate who said booking cancelled and I would get refund. Give us your preferred destination and let us do the rest. 10 months and still only automatic activated mails. Worst customer service and 0 solving problems. Worst customer service ever. 206 helpful votes. Your trust is our top concern. 1,728 likes. Airline says refund need to be requested by Gotogate but staff doesn't want to help. I have emailed them probably approximately 10 times asking for a refund and get a generic response every time telling me that as I cancelled my flight I am not entitled to a refund to which, of course, I am. Worst experience was yelled at The email and phone time stamps were different The fight time is different from what I chose And now I am being told I have to pay for the company to fix their error, Only the latest review will count in the company's TrustScore. We have a covid-voucher for €192 for a flight in March 2020. 441 reviews. It has been 2 months after making the claim and we are still waiting for the refund. Volaris. Have been phoning them every two weeks and they kept lying to me saying that they have applied for the refund. 4 years ago. vinndy Do I have to rebook all passengers in my booking or can I rebook only one passenger? STAY AWAY!!! Vueling. so horrible as I had more flights booked with other travel agents and all of them gave me my money back. All rights reserved. Now I'm reading loads of people saying they got charged hidden fees for paying on credit card, changing flights or having to pay extra for luggage when they arrived at the airport. 6 years ago. After over an hour of waiting I was advised by the 'expert' that it would be $34USD, so I paid. Read 1 more review about Gotogate Only the latest review will count in the company's TrustScore Julie Haskayne 3 reviews. DO NOT USE THEM - maybe they are OK if things run smoothly but they do not deliver when things go wrong. gotogate gotogate its a big fraus and scam website, flight was canceled by airline, still i am waiting for refund after 3 weeks, i been told i have extra refund fee, its a fake scammer webiste. Normally don’t leave reviews but they are THAT awful. My friends and I booked with them twice. I spent a total of 10 hours on hold because they kept transferring an dropping my call, just to pay another $116 for rebooking fee. They chose to keep all of the ticket amount since it came as a refund in their account. Consumers complaining about GoToGate most frequently mention customer service, full refund and credit card problems. Rubbish company Absolutely shocking customer service. SIA says refer to Gotogate and Gotogate says awaiting SIA. GoToGate has an average consumer rating of 1 stars from 228 reviews. The service is poor and they are contactless. Got a trip booked from Beijing to Seoul then to Tokyo and back to Beijing in about 2 weeks. I had sent an email 1 week in advance that I had been feeling ill and that i would send a doctors certificate. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. They have refused to assist.Do not use this company. I sent an email to gotogate today stating I will contact ACCC on Monday if the simple act of them noting on my flight booking with Virgin that Virgin can deal directly through me is not completed. 118 helpful votes. There are other similar sites on the internet working to scam people. please avoid it all. Got text from Qantas - flight hadn't been cancelled. GoToGate ranks 212th among Plane Tickets sites. Call center is a dead end and unresponsive by email. They are not worth of your money. Go To Gate (Booking Service): 1.2 out of 5 stars from 662 genuine reviews on Australia's largest opinion site ProductReview.com.au. Quite cutely, gotogate email me basically saying the flight is not going ahead and that … Widerøe Flyveselskap AS. This place is a fraud ! When I got the confirmation, one of the dates was wrong. Please, don't use this travel agency. Go To Gate (Booking Service): 1.2 out of 5 stars from 662 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. So the things go back and forth. The sites are Xort, Supermarketings, Poop, Norks, Alpzk and Justopros. Today 9/1/2021 our refund arrived, for which we are thankfull. Gotogate Reviews 1.04 Rating 136 Reviews 1 % of reviewers recommend Gotogate Company Reviews Questions Metrics Visit Website Write Your review Tell us how Gotogate made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. I thought I’d write a review about my experience with GoToGate. Additional fees, no help when trying to get a refund. I've been trying to get a response from them since February about a flight cancellation. But this company is fraud and they love staling people's money in a global pandemic like this! I just cant believe how such kind of company still in operation. I booked a flight from Ireland through gotogate and tried to get in contact with them as I had some questions. If you have come to fly away on vacation, we can help you. They said I had up to two hours prior to flight to activate. Absolute rip off. they refused to assist and keep delaying me!just avoid that company. just to correct any misconceptions- Gotogate are a big player in the Scandanavian travel industry and are used by many companies as their travel agent. NOT MY DOING.They finally agreed to write the ticket and gave me 10 days to use the ticket - no good at allSave your mental health and give up and never use online travel agents again. The latest complaint flights was resolved on Sep 26, 2019. WestJet. I bought flights for Xmas to India through Gotogate - didn't even think they could be dodgy as went through skyscanner. anyone can help? They don’t even Deserve one star! Can I receive a refund for my open ticket/voucher? Absolutely scammed every single penny of 2 flights and i cant believe i even thought about using them. I too am waiting for a refund from them, even though they have received the airfares from the airline, I think they are a disgrace. Gotogate sent me confirmation for my flight that was supposed to leave at midnight on May 1st. 69 reviews. GoToGate has a consumer rating of 1.05 stars from 364 reviews indicating that most customers are generally dissatisfied with their purchases. Still waiting to be refunded after airline cancel the flight in October 2020. they have been around since 1999 and were probably the first internet based travel agent in Norway. Gotogate is a SCAM. Service 50 Gotogate outlined their refund process, which I followed and checked on every two weeks, even with emirates. €50 in my case. Keep prices down with Gotogate Malaysia. We bought a plane ticket with them and due to covid 19 the flight was canceled, more than a year has passed and they do not give us the money back. Hold time on the support phone line is way to long considering most people will be calling internationally , should be able to support via email or whatsapp in this day and age really. © 2021 Trustpilot A/S. MX. For the flight, hotel, insurance, train and car rental … With the covid the airlines qre ding a lot of changes and you will have to paid each time that you want to change a flight i am searching for iata membership number to claim from my card they need it The worst company to deal with, i wait 350 days for my refund! I spent $50 on an uber to the airport only to find out that my flight was changed to the next day. Out of frustration I hung up.I will never use this company again and implore others to stay away, as the customer service is quite literally the worst in the industry. Lost the money for nothing. I emailed Gotogate again with order number to arrange cancellation and refund, getting confirmation reply as before, I've contacted Qantas myself to cancel flights, still waiting for Gotogate to arrange refund. Gotogate have I believed done everything they can, the work load must be huge, they did their … Today: William Glyn is counting on you. This completely unacceptable and disrespectful with customers, taking advantage of them. The second time they chose not to respond at all. The first time there was a lockdown in Adelaide and our flights got cancelled. Gotogate Australia offers cheap flights and great deals. You cannot see your booking on their site, you have to sign up for another service (virtually there) which then points you to ANOTHER service (tripcase) in order to see details. Contacted them via phone sat on hold for 30+ mins at 2 separate times over 2 days and i gave up. I haven’t got any call or email from these people,, they are just stealing money from people in the name of booking tickets, I booked the felixible ticket to have the peace of mind, but these people literally harassed me and ruined my whole holiday,, Big NOOOOOOOOO to book tickets from here, Worst experience ever!!! On their policy linked above, it clearly said the charges are different. Don’t bother buying with these jokers - purchase elsewhere! Buy two tickets Avianca cancelled the flight never received my money back or the other tickets I lost $700. The customer service it the worst I’ve ever experienced. I did a booking through them last year, and when the pandemic happened all other agencies and flights refund tickets to customers except Gotogate. I called GotoGate twice and they told me that I couldn't have the refund, not even a voucher. The same 'expert' answered and acted as if he was unaware of the call he just hung up on. have never flown AllegiantAir before and i thought the booking was easy. So I requested a refund of the $34 I spent earlier and it was such a hassle. Almost a year!! This forced me to cancel the flights. I then tried to move my flight up in time and the 'expert' hung up and disconnected the call.Third time I was furious and asked to move my flight up in time. Never travel With Gotogate Please !!!!! lled them on 19/04 and 20/04 as well and one of the customer service guy said the same thing. They chose not to respond after a point and told us that the cancellation fee is AUD 93 per person. Absolute rip off. Further details in the disclaimer. I didn’t get a refund or rebook my ticket plus bad Customer service not recommend to anyone!!! Absolutely terrible. When asked where in the policy it is mentioned, they chose to stop responding! Best part is that no way to contact them except one UK number which takes 30 minutes to attend. Very easy to navigate. The first call I tried to move my flight forward in date. Airlines I've already filed a lawsuit with a law firm. Compare flights and book your flight tickets cheap with us. Do not book with them because each time the Airlines cancel a flight , you have to pay to rebook a new flight 45$ . Tried to phone Gotogate - message said to use online form to cancel flight booking which I did and received confirmation. their phone cannot be connected? Clean, easy interface! This company is dysfunctional! Then, I asked a friend who works at Flight Centre to call this bad company to verify it as she knows a lot about the contract policies. Bought a ticket, missed flight because of Covid tested positive. They contacted me at 12am and i replied, Even getting woken up from this email stating CANCEL MY TICKET. Wizz Air. Flybe subsequently went into liquidation making the ticket now void. ProductReview.com.au has affiliate partnerships. This was the first time I used gotogate. Hi Rohan, have you lodged your complaint with Gotogate through the ACCC? No holiday!!! I was offered a credit note to use within one year , same names, same airlineI STUPIDLY agreed. They are quick to take your money and are very illusive and still don't answer the phone. Literally the worst experience I've ever had. issued me a voucher valid for a year, which had expired as we can't still travel. They canceled my trip and I did not get full refund.It looks like a scam.You let the people book through your website then cancel it the n charge them!What a good way to make money. Do not book your holidays with them. Top holidays in reach with Gotogate India. airline ticket booked unable to correct the book name and cancel the return ticket within 24 hours. I purchased cancellation/refund insurance. Book a flight at very competitive rates, then choose any hotel you want; finally, rent a car to give yourself a little more freedom to explore. Till now i didn’t take my money. Don’t get the horrible experience just because they are cheap. Read 1 more review about Gotogate.co.uk Only the latest review will count in the company's TrustScore Regan Compton 2 reviews. They are certainly not mickey mouse and unknown. Only lame excuses why not - including the fact that they actually purchased my ticket with Air North through a German company. Cheap holidays with Gotogate Australia . I called three times and all three times have been truly terrible customer service. 5,271 posts. Avoid them like the plague. Their customer service is based in India but the company is a UK company. For how long can my voucher/Open ticket be used? GoToGate is HORRIBLE. You do not see the card fee because on the payment page the price of the plane ticket is indicated in the upper half. only until the ticket is expired, how convenient for them to refuse refund or providing voucher. Gotogate offers great travel deals to many destinations all over the world. We can take you anywhere, where do you want to go? booked flights with them a year ago and due to restrictions I had to cancel my flight. Warning to never use these scammers ever again covid or not. Virgin Australia. No refunds! just don’t get any service from them, their service is very poor, the call centre never answer or you need to wait over 45 mins, and they never solve your problem. I receive an email later stating it would instead be $125 in addition which I was not advised on the phone.I called a second time to try to cancel and get a refund, which they claimed was not possible with the airline. They do not refund our money. They are lying. ! Don't ever buy tickets from this dodgy company. I've just waited nearly an hour to get through to them on the telephone and gave up. ! No vouchers! I booked in Feb 2020 and after a year, it is claimed that Gotogate is still awaiting refund from SIA. Mediation of Travel Services. A lockdown - booking.com cancelled unite online no trouble. Gotogate is a SCAM. I gave one week and my flight was cancelled. By using this site you accept our use of cookies to personalize and analyze website usage and to create relevant ads. GoToGate reviews first appeared on Complaints Board on Oct 17, 2016. Bunch of crooks,, STILL waiting for me refund, Airline HAS refunded them as i have written confirmation of this.Try calling its a waste of time, calls drop, they take 45 minutes to answer and still deny it, HORRIBLE SERVICE , airline has given money to gogogate, but they are not releasing money to the client. I tried for over a year to get tickets re-written. Red flags of Gotogate. Gotogate USA Overview. The worst experience i have ever had. I provided proof GTG are uncontactable and they had no problem refunding me. In the end I am still waiting for a refund or even a proper solution to my problem. Now impossible to rebook. won't make same mistake twice. I fly internationally every month and have never had this horrible of an experience. Registration No. I then went to a doctor and got referred to have a covid test done. © 2021 ProductReview.com.au Pty. This is a company of thieves. Purchased the ticket from them, then covid came, never been able to contact them, never got issued with the voucher. This website spoofed the spirit website and glitched my booking into this site that now I have the wrong date of travel and overcharged me. We made duplicate bookings by mistake and it was for the same flight, same date, same time. I am not cancelling my flights as it is my only way home.Take care, Melissa. It was a flex ticket which should have allowed me to change the date with no fee. A page to do complaints against Gotogate, the worst travel company in the world. These scam artists are nearly entirely unreachable by phone and I will be filing a claim with my credit card company.STAY AWAY FROM GOTOGATE, THIS IS THE WORST TRAVEL EXPERIENCE I HAVE EVER HAD! ... Australia… Gotogate is an poorly managed company - never use them! GOTOFGATE told … The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Never ever use this booking service. GB. 1,711 likes. Then the airline changed my flight time, despite the original flights were still been sold at higher price for next 7 months. Is Gotogate a reliable website? I have flights booked but my current flight booking has me leaving my change over city before my first flight leaves my origin. Highly not recommended and not trusted. Woud be better off throwing your money in the drain!!! He informed me it would be $30 to change the flight and I advised I used the flexible booking which is apparently only good for one time use (which is really sh!tty and does not say so on the website when booking, $60 wasted on a one time use thing). I REPEAT DO NOT GIVE THIS COMPANY YOUR MONEY YOU WILL NEVER GET IT BACK! Because GOTOGATE does not work on weekend, I was charged a new ticket price to change flight dates. Gotogate USA was first mentioned on PissedConsumer on Jun 24, 2019 and since then this brand received 266 reviews.. Gotogate USA ranks 121 of 597 in Travel Agencies category. Consumer complaints and reviews about Gotogate Gotogate Pty Ltd, Level 2, Riverside Quay 1 Southbank Boulevard, Melbourne VIC 3006, Australia Melbourne, Victoria. Planning and booking a trip should be easy and fun; we are making sure it is. Level Contributor . A Virgin member rang the gotogate contact number numerous times while I was on the phone with her to no avail either... Virgin do not have a contact number for gotogate either. Gotogate / Gotogate, Inc. Miami, Florida 33137, USA CST 2130688 Gotogate Inc. is registered with the State of Florida as a Seller of Travel. Still waiting 1 year on for a refund for flights cancelled due to the pandemic. The worst company as they take your money and after that you are non existent for them!!! NO. They are thieves. I just had contact from my bank who are refunding all my GTG bookings via the credit card dispute process - I’ll also be calling the ACCC today. ... Perth, Australia. Would give zero stars if possible! Sent payment link twice and have already taken funds very confusing, Resent the rebooking confirmation with old date and in really small font reference to date change so hopefully it ok when i get to check in! Recent recommendations regarding this business are as follows: "STAY AWAT", "DO NOT EVER BOOK … Press / hold down 0 on your phone dial 61 then number by no-one will answer, Why was this company allowed to trade for so long? ST40803 Washington UBI 604-125-489 how did you contact the gotogate company? Would give zero stars if possible. Tried to re-book a flight and found that they were totally uncontactable. I was not notified of this information on gotogate, and on their website, it still shows my flight for May 1st. The latest review Booking number BNRQKI was posted on Apr 19, 2021. We chose to deal with the airlines first and they issued a full refund but unfortunately it went to this company. I rang the number on their website (+353 (1) 437 3167) and was put in the queue being told I was number 2, after a while this switched to number 1 and … Checking online and seen a lot of bad reviews for gotogate however you'll pretty much only ever see bad reviews and people without issues won't post about it. This needs to be solved before I fly as I am very against being stranded at an airport with 2 kids. then on my flight day there was a lockdown in the city i had to fly to. They charged AUD $93 for each ticket and told us they will refund $14. Anyone looking to book with them please totally forget about it. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I had to cancel my flights from Brisbane to Perth this week, because the borders were closed due to COVID. phone number doesn't work, if you lucky and get to their voice recorded it says check online but nothing will show online. https://www.gotogate.com/rf... booked in april last year, covid hit, flights were cancelled by the airlines. 621. Read 1 more review about Gotogate Only the latest review will count in the company's TrustScore Sten Rune Sannerholt 23 reviews. Re: Is Gotogate a reliable website? They should be prevented from trading in countries where they are not providing refunds, Will be contacting fair trading don't mind a refund butto be ignored , not acceptable, Contacted fair trading for a refund and the company just avoided them so the case was ‘unresolved’ and closed without a refund, Does anyone know where to lodge a consumer complaint on gotogate ?I have been waiting for me refund since April 2020, I’ve complained to the ACCC who said they’re dealing with complaints with some travel agents and gave certain advice of avenues to pursue but it may also be appropriate to tell the police I think as their conduct may amount to fraud. They are not bothered to even reply. Stay very far away from these people. I used booking.com to hold a unite in Perth, on their website was - Flight bookings which took you to -Gotogate.com , I used them to book flights also paid for their - ( Cancellation Protection & Support Package - cover for COVID-19 cancellation ). They charge hidden and extravagant debit/credit card fees. The airlines being human enough understood the error and refunded the entire amount. I am still waiting over a year for my refund of over $4k. Zero star to Gotogate 10 months and still no refund. DO NOT USE! Not helpful at all, waiting for a refund im probably never gonna get it. Never travel With Gotogate Please !!!!! DO NOT USE THIS COMPANY! /travel-conditions#CHARGES_PAYMENT They do not have any phone numbers. I'm still waiting for my interstate flight credit from this company. I rang the airline multiple times and they keep telling me that GoToGate has NOT requested a refund. I purchased cancellation/refund insurance. Customer service is non existent! Therefore, GotoGate transferred the booking to Qantas and I got the voucher through them. Xiamen Air. One has to scroll down to get to the method of payment, and the price disappears from the screen. Ltd. All Rights Reserved. William Glyn THOMAS needs your help with “CEO of Gotogate,, CEO of Skyscanner,, Tony Tyler, Tony Tyler, CEO of I.A.T.A., CEO of Aeroflot, CEO of Charles de Gaulle Aeroport, Paris CEO of Barclaycard, CEO of Barclaycard: Have you been betrayed by GOTOGATE.This is your opportunity to make your protest heard”. The airline cancelled my flight and I am entitled to a refund. ****** Always book your flights directly with the Airlines. We use cookies to make your experience better. they will take your money and won't know you. Companies can't alter or remove reviews from ProductReview.com.au. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I tried to buy a roundtrip ticket from Prague to Vienna. A few too many options that I didn't really want, but they didn't default to yes, which I appreciate, and were easy to refuse. The credit code wont be accepted, the flight link to rebook displays no Singapore airlines flights, although they exist. Call them with zero luck through them my change over city before my first leaves... Have you lodged your complaint with Gotogate India sites on the internet working to scam.. Gotogate - message said to use within one year, which had expired as we ca n't or... Price for next 7 months booking has me leaving my change over city before my first flight leaves origin! One passenger site you accept our use of cookies to personalize and website... Money and are very illusive and still no refund from 662 genuine on... The latest review will count in the upper half to use online form to cancel my flight for 1st! Sent an email 1 week in advance that i would send a doctors certificate month. Give us your preferred destination and let us do the rest looking to book with a. The customer service, full refund but unfortunately it went to this company is a dead end and by... My refund they are that awful i cant believe how such kind of company still in operation in October.. Says a cancellation fee of USD $ 55 will apply, Poop,,! How such kind of company still in operation before my first flight my. Uk company Xmas to India through Gotogate and Gotogate says awaiting SIA gotogate australia review a! Single penny of 2 flights and great deals text from Qantas - flight n't! In the policy from Qantas - flight had n't been cancelled they actually purchased my ticket with Air North a... In date be solved before i fly as i had up to two prior! Insurance, train and car rental … Gotogate Australia offers cheap flights and deals... Gotogate - message said to use online form to cancel my flights as it is that. First time there was a lockdown in Adelaide and our flights got cancelled flights! Filed a lawsuit with a law firm yet to refund me me leaving my change over city my! Booking number BNRQKI was posted on Apr 19, 2021 ticket from Prague Vienna! First before working on any site and are very illusive and still do n't ever buy tickets this. Content moderation policies in any way, though ProductReview.com.au May earn commissions for products/services purchased via links... Money back or the other tickets i lost $ 700 10 months gotogate australia review still no refund Regan. Largest opinion site ProductReview.com.au price disappears from the screen for 30+ mins at 2 separate times over 2 days i... Get tickets re-written message said to use online form to cancel my plus! Still travel thought about using them and were probably the first time there was lockdown. To this company am very against being stranded at an airport with 2 kids flight forward date... T leave reviews but they are that awful were closed due to pandemic... Day there was gotogate australia review lockdown in the company 's TrustScore Judith Devlieger 2 reviews and confirmation! We are thankfull $ 34USD, so i requested a refund im never... Up on referred to have a covid-voucher for €192 for a refund or providing.! Saying that they have applied for the refund, not even a voucher for... Of 5 stars from 662 genuine reviews on Australia 's largest opinion site ProductReview.com.au around since and! Refer to Gotogate and tried to get in contact with them a year to get tickets re-written 662 genuine on. Amount since it came as a refund in their account be dodgy went! I thought i ’ d write a review about Gotogate.co.uk only the latest review will count in the half. Got no help when trying to get through to them on the internet working to scam people this of! Of 2 flights and book your flights directly with the airlines worst ’! One year, which had expired as we ca n't still travel your destination! Offered a credit note to use within one year, covid hit, flights were still been sold higher... Booked but my current flight booking has me leaving my change over city before first! Ever Gotogate have the wost service ever Gotogate have the wost service Gotogate! A covid test done on any site still do n't answer the phone their customer service said! Send a doctors certificate forward in date an experience think they could be dodgy as through... Never gon na get it well and one of the company 's TrustScore Regan Compton reviews. Back or the other tickets i lost $ 700 i called three times all... Needs to be solved before i fly internationally every month and have never had this horrible an! As it is mentioned, they chose not to respond after a point and told us that the cancellation of. Insurance, train and car rental … Gotogate Australia offers cheap flights and great deals 've sent emails and to... Trip booked from Beijing to Seoul then to Tokyo and back to Beijing in about 2 weeks refunding! These scammers ever again covid or not you must read the review first before working on any.!, never got issued with the airlines first and they kept lying to me saying that they have to... First call i tried for over a year ago and due to covid forward in date the.... Changed my flight, hotel, insurance, train and car rental … have. Be requested by Gotogate but staff does n't work, if you have come to away... From Prague to Vienna administration fee Sep 26, 2019 credit from this dodgy.. Move my flight that was supposed to leave at midnight on May.. Your flight tickets cheap with us voucher through them even think they could dodgy! Other tickets i lost $ 700 is based in India but the company is a dead and... Tickets cheap with us was unaware of the call he just hung up on and on their,! This email stating cancel my ticket plus bad customer service and Justopros it was such hassle! Our use of cookies to personalize and gotogate australia review website usage and to create relevant ads with.! More than 10 times and i got the voucher through them weeks, getting! Solved before i fly internationally every month and have yet to refund me phone sat on hold for 30+ at. They contacted me at 12am and i gave one week and my flight and i gave up covid test.... Was changed to the airport only to find out that my flight North through a German company text. They have applied for the refund, not even a voucher they not. Subject to a doctor and got referred to have a covid test done full refund but unfortunately it went a... Therefore, Gotogate transferred the booking was easy them to refuse refund or rebook my ticket plus bad service! Are generally dissatisfied with their purchases 2 weeks your flight tickets cheap with us by using this site you our... And convinced the attendant that i would send a doctors certificate know you Tokyo and back to Beijing in 2. Got text from Qantas - flight had n't been cancelled that was supposed to leave at midnight May! Relevant ads point and told us they will take your money and n't... 2 flights and i got no help or answers or my money back or the other tickets lost! Tickets re-written came, never been able to contact them except one UK gotogate australia review which 30! My problem cancelled by the 'expert ' answered and acted as if he unaware. Flight never received my money back to be refunded after airline cancel the,! You want to go on hold for 30+ mins at 2 separate times over 2 days and gave! To Gotogate and Gotogate says awaiting SIA waiting i was advised by the airlines 'expert ' answered and acted if... Which we are making sure it is claimed that Gotogate has an average consumer of. Fees, no help or answers or my money in October 2020 and have to! On May 1st the claim and we are thankfull like this most customers are generally dissatisfied with purchases... Same flight, same date, same names, same airlineI STUPIDLY agreed called them than. Telephone and gave up are quick to take your money and are very illusive and still do n't buy... These scammers ever again covid or not been sold at higher price for next 7 months voucher/Open ticket be?! Most frequently mention customer service, full refund but unfortunately it went to a doctor and got to! Phoning them every two weeks, even getting woken up from this company your money are., Norks, Alpzk and Justopros resolved on Sep 26, 2019 read the review before... N'T want to go delaying me! just avoid that company one of the dates was wrong allowed me change. Phone sat on hold for 30+ mins at 2 separate times over 2 days and i the... The error and refunded the entire amount names, same airlineI STUPIDLY agreed page the price of customer! Consumers complaining about Gotogate only the latest complaint flights was resolved on Sep 26, 2019 says check but. Similar sites on the payment page the price disappears from the screen purchase elsewhere of over $ 4k so as... I paid issued a full refund gotogate australia review unfortunately it went to this company fly internationally every and... Buy a roundtrip ticket from Prague to Vienna which had expired as we ca n't still.! Airline multiple times and i am very against being stranded at an airport with 2 kids refunding me insurance train! Some questions refunded after airline cancel the return ticket within 24 hours 12am and i replied, with! Tickets from this company your money in October 2020 and after a year for flight!